Dispatches and deliveries

Orders shall be delivered to the address that each user indicates in the order form. There is an option for delivery to another address (place of work, family members etc.). Orders shall be delivered in perfect condition. WONG shall not be liable for any mistakes in the delivery when the address entered by users in the order form does not match the real address or when there are omissions.

Delivery Times

The period determined for deliveries shall vary depending on the time required for the preparation of the order and the delivery location of the merchandise.

It must be taken into account that the procedure during this time period is as follows: Confirmation of the order, preparation and delivery through ordinary mail or Parcel Service. Our objective is to make the delivery to the indicated address within a deadline of 6 to 8 days (for Canary islands deadlines may require up to 14 days).

These periods are approximate and therefore may vary due to logistical reasons or force majeure. In the event of delays in the delivery of an order, users may ask about the situation of their orders by sending an e-mail to: info@wongsport.com.

Incidents during deliveries

If users are not at home at the time of the delivery, a notification shall be posted through their letterboxes so that users can collect the delivery from their post office, within a time period of approximately 15 days.

If the delivery cannot be made and the order is finally returned to us, users must pay the charges for the delivery and return of the merchandise. Any expenses incurred shall be deducted from the returned order amount, which shall then be refunded.

Delivery Costs

Delivery costs will be charged to the order:

Europe:

  • 6 to 10 €, depending on country of destination.

Spain:

  • Peninsula and Baleares:
    • 4 € for orders below 15 €
    • 3 € for orders between 15 - 30 €
    • 2 € for orders between 30 - 50 €
    • Free delivery for orders exceeding 50 €.
  • Canarias, Ceuta and Melilla:
    • 20 €

Portugal:

  • 6 € for orders below 50 €
  • Free delivery for orders exceeding 50 €.

Prices

All of the prices of the products shown on the web site include VAT and any other applicable taxes. However, these prices do not include the cost of sending the products, which are listed separately and must be accepted by the user.

Availability

All of the products shown on the web site are in stock. However, if for any reason an ordered item is not in stock then the purchase may not proceed. In this event users shall be notified by e-mail or by telephone of the total or partial cancellation of their order and of the possible product replacement options.

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